Terms of Use

These terms of use ("Terms") apply to your access to and use of the Safeli compliance management platform (the "Service") provided by Safeli Limited ("Safeli", "we", "us"). By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation.

These Terms, together with any signed services agreement, the Safeli Privacy Notice and, where applicable, the Data Processing Agreement, form the entire agreement between you and Safeli for the Service. If a signed agreement conflicts with these Terms, the signed agreement prevails.

You must provide accurate registration information and keep your account credentials secure. You are responsible for all activity under your account and for the accuracy of data you submit.

• Notify us promptly of any unauthorised use of your account or any security breach.
• Each user should have their own login; credentials must not be shared across multiple users.
• We may suspend or close accounts that are inactive for an extended period on reasonable notice.

You agree not to:

• Use the Service for any unlawful purpose, or in a way that breaches any law or third-party right.
• Upload content that is inaccurate, misleading, or that you do not have the right to upload.
• Attempt to access, reverse-engineer, or disrupt the Service, its security, or its underlying infrastructure.
• Use the Service to store or process personal data beyond the scope of your instructions and lawful basis.
• Remove or alter any proprietary notices or branding from exported reports, except as permitted by the Service.

We may remove or restrict content that breaches these Terms or that we reasonably believe could create liability.

The Service is provided on a subscription basis. Fees, billing periods and the scope of the Service are set out in your signed agreement or your order confirmation.

• Fees are payable in advance, in pounds sterling (GBP), exclusive of VAT where applicable.
• Invoices are payable within 30 days of the invoice date unless stated otherwise.
• We may revise fees on renewal with reasonable prior notice. Fees do not change during a paid subscription period.
• Refunds, where applicable, are at our discretion and handled on a case-by-case basis.
• You may cancel your subscription at any time by giving us 30 days written notice. Cancellation takes effect at the end of that notice period, and fees remain payable up to that date. No early-termination penalty applies.

Where offered, a free trial grants limited access to the Service for a defined period, on a single trial site. Trials are provided for evaluation purposes only and may be limited in features or capacity.

• Trial data may be deleted at the end of the trial period if you do not convert to a paid subscription.
• Trial terms (such as duration) may be changed on reasonable notice.
• We may refuse or end a trial where we reasonably suspect misuse.

You retain ownership of all data you submit to the Service. We process data on your behalf as set out in our Privacy Notice and, where applicable, the Data Processing Agreement. You are responsible for ensuring you have a lawful basis for any personal data you submit and for providing any required privacy notices to data subjects.

You can export all of your data, including every site, document, action and assessment, directly from the portal at any time using the Export menu in your dashboard. On termination, we provide a final export in spreadsheet or PDF format and revoke access cleanly.

The Service, its software, branding and underlying materials are owned by Safeli or its licensors and are licensed, not sold. You receive a non-exclusive, non-transferable right to use the Service for the duration of your subscription, subject to these Terms.

Reports and documents you generate through the Service remain yours. You may share, distribute and rely on them within your organisation and with your clients in the ordinary course of your compliance activities.

We provide the Service with reasonable skill and care. We do not warrant that the Service will be uninterrupted or error-free, or that it will meet every requirement of your business. You are responsible for reviewing and validating reports before reliance, and for maintaining your own records of due diligence.

The Service is a tool to assist compliance; it does not replace your legal obligations or professional judgement, and you remain responsible for ensuring compliance with applicable law.

To the extent permitted by law, neither party is liable for indirect, incidental or consequential losses, or for loss of profit, revenue, business or goodwill arising out of these Terms or the Service.

Each party's total liability under these Terms is limited to the fees paid by you for the Service in the 12 months preceding the event giving rise to the liability. This limit does not apply to liability that cannot be limited by law (for example, death or personal injury caused by negligence) or to your payment obligations.

A subscription runs for the term set out in your agreement and renews on the terms agreed unless either party gives notice of non-renewal. You may cancel at any time; cancellation requires 30 days written notice and takes effect at the end of that notice period, with fees payable up to that date and no early-termination penalty.

• Either party may cancel the subscription at any time by giving 30 days written notice. Cancellation takes effect at the end of the notice period; fees remain payable up to that date.
• You may terminate for a material breach that we fail to remedy within 30 days of written notice.
• We may terminate for a material breach by you that is not remedied within 30 days, or immediately for non-payment or serious breach.
• We may suspend access immediately where there is a security risk, unlawful use, or a risk to other users.

On termination, all subscriptions end, access is revoked, and we provide an export of your data in the formats described above. Provisions that should reasonably survive termination (including liability, intellectual property and governing law) continue to apply.

Governing law. These Terms are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Variations. We may update these Terms from time to time. We will give you reasonable notice of material changes by email or via the Service. Continued use after changes take effect constitutes acceptance.

Notices. Notices to Safeli should be sent to hello@safeli.co.uk. Notices to you will be sent to the email address associated with your account.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them to a successor to all or part of our business.

Severance. If any part of these Terms is found unenforceable, the rest remain in force.